Effective date: June 4, 2026
This Privacy Policy explains how Sora Cleaners ("Sora Cleaners," "we," "us," or "our") collects, uses, and shares information when you visit soracleaners.com, request a quote, book a cleaning, or communicate with us. By using our website or services, you agree to this Policy.
1. Information We Collect
Information you provide
- Contact details — name, email address, phone number.
- Service details — property address, home or facility size, number of bedrooms/bathrooms, service type, frequency, add-ons, scheduling preferences, and any notes you share.
- Business details (commercial inquiries) — company name, facility type, square footage.
- Payment information — processed securely by our third-party payment processor; we do not store full card numbers on our servers.
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, and referring links, collected via cookies and similar technologies and analytics tools (e.g., Google Analytics).
2. How We Use Your Information
- Provide quotes, schedule and deliver cleaning services, and process payments.
- Communicate with you about your bookings, including confirmations, reminders, and follow-ups by email, phone, and SMS.
- Respond to inquiries and provide customer support.
- Send marketing or promotional messages where permitted (you can opt out at any time).
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect our rights.
3. SMS / Text Messaging
By providing your phone number and opting in, you consent to receive text messages from Sora Cleaners related to your quotes, bookings, appointment reminders, account, and (if you opt in) promotions.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply.
- You can opt out at any time by replying STOP; reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.
- We do not sell or share your mobile information or SMS opt-in consent with third parties or affiliates for their marketing purposes. Mobile opt-in is never shared for promotional purposes.
4. Cookies & Analytics
We use cookies and similar technologies to operate the site, remember preferences, and understand traffic. You can control cookies through your browser settings. We may use analytics providers to measure site performance.
5. How We Share Information
We share information only as needed to run our business:
- Service providers — our CRM and communications platform, scheduling tools, payment processors, and analytics providers, who process data on our behalf under confidentiality obligations.
- Cleaning professionals — the vetted local team assigned to your service, who receive the details necessary to complete it.
- Legal — when required by law, or to protect the rights, safety, or property of Sora Cleaners, our customers, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information.
6. Data Retention
We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
- Request access to, correction of, or deletion of your personal information.
- Opt out of marketing emails (unsubscribe link) or texts (reply STOP).
- Request that we not sell your personal information — note that we do not sell personal information.
To exercise any of these rights, contact us at contact@soracleaners.com.
9. Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect information from them.
10. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices; please review their policies.
11. Changes to This Policy
We may update this Policy from time to time. The "Effective date" above reflects the latest version, and continued use of our services means you accept the changes.
12. Contact Us
Sora Cleaners
Email: contact@soracleaners.com
Phone: 855-848-5966
Note: This policy is provided as a starting template and is not legal advice. Please have it reviewed by a qualified attorney for your jurisdiction before relying on it.
