The terms that govern your use of Sora Cleaners' website and services.
Effective date: June 4, 2026
These Terms & Conditions ("Terms") govern your access to and use of the website and cleaning services provided by Sora Cleaners ("Sora Cleaners," "we," "us," or "our"). By requesting a quote, booking a service, or using soracleaners.com, you agree to these Terms.
Sora Cleaners provides residential and commercial cleaning services through vetted, independent local teams. Services include recurring, deep, move-in/move-out, one-time, and commercial cleaning, along with optional add-ons. Service availability varies by location.
We ask for at least [24–48] hours' notice to cancel or reschedule. Cancellations or lockouts (where our team cannot access the property) with less notice may be subject to a fee of up to [amount or %]. Please confirm your final cancellation window and fees.
Your satisfaction is guaranteed. If you are not happy with any area of your clean, notify us within 24 hours of the service and we will return to re-clean the affected areas at no additional charge. The guarantee covers re-cleaning and does not constitute a cash refund unless required by law or agreed in writing.
Sora Cleaners maintains liability coverage for its operations. Claims for damage allegedly caused during a service must be reported within [48] hours so we can investigate promptly.
You agree not to directly hire, solicit, or engage any cleaning professional introduced to you by Sora Cleaners outside of our platform during your engagement with us and for [12] months afterward. This protects the training and vetting we invest in our teams.
By providing your contact information, you consent to receive service-related communications by email, phone, and SMS, as described in our Privacy Policy. You may opt out of marketing messages at any time.
To the fullest extent permitted by law, Sora Cleaners is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.
Services are provided "as is." We do not guarantee the removal of every stain or condition, particularly those caused by age, wear, or pre-existing damage.
All content on this website, including the Sora Cleaners name, logo, text, and graphics, is owned by Sora Cleaners and may not be used without permission.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Texas.
We may update these Terms at any time. The "Effective date" above reflects the latest version, and continued use of our services constitutes acceptance.
Sora Cleaners
Email: contact@soracleaners.com
Phone: 855-848-5966
Note: These terms are a starting template and not legal advice. Replace the bracketed [ ] values with your real policies and have an attorney review before relying on them.
